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Terms of Service

This is our first published version (0.9), still under review. We will announce changes in the Service before they take effect.

1. Purpose

These Terms set out the conditions for using Petsonal — the website petsonal.app and the iOS and Android apps (the "Service") — provided by the Petsonal operator ("we", "us"), and the rights and obligations of you and us.

2. Definitions

  1. "User" means anyone who uses the Service; a "member" is a user who has signed up for an account.
  2. A "business member" is a member approved to use the business account (Article 12) on behalf of a manufacturer or importer.
  3. "Label information" means the original ingredient statement of a product together with its source, collection date and label version.
  4. A "result" is the rating we show (No flagged ingredients on label / Possible overlap — check details / Contains flagged ingredients) together with the overlapping ingredients and why, after comparing the allergens a member entered for a dog with label information.
  5. "Submissions" means label photos, ingredient text, barcodes and product names sent by members, and product information sent by business members.

3. Posting and changing these Terms

  1. We post these Terms in the Service (website footer, app settings).
  2. We may change these Terms within the limits of applicable law. We will announce the effective date and the reason in the Service at least 7 days in advance, and at least 30 days in advance — also by email or similar individual notice — for changes that are unfavorable to members.
  3. If you do not agree to the changed Terms, you may delete your account before they take effect. If we individually notified you of an unfavorable change and told you that not objecting by the effective date would count as agreement, and you did not object, you are deemed to have agreed.

4. What the Service is

  1. The Service compares labels for information. It is not veterinary diagnosis or treatment. A result shows whether the allergens you entered overlap with the ingredients listed on a label.
  2. Labels can leave out ingredients, and manufacturers can change formulas without notice. "No flagged ingredients on label" reflects the label only — it is not a guarantee that your dog won't react. The package you buy may differ from the label information in the Service, so check the package before buying or feeding.
  3. Blood, saliva and hair tests for food allergies are not considered reliable enough to diagnose on their own. Talk to your veterinarian before changing your dog's diet, and contact a veterinarian right away if your dog shows symptoms.
  4. You can enter only allergens that are on our allergen list; allergens not on the list are not checked. You can send a request to add one.
  5. The order of lists and the ratings are determined only by label ingredients. Affiliate links, advertising, and use of the business account do not affect order or ratings. We explain how lists are ordered on our "How we order lists" page.
  6. We are not affiliated with, and do not endorse, any manufacturer, brand or product.

5. Signing up

  1. You must be 18 or older to sign up.
  2. You sign up by signing in with an Apple or Google account, confirming you are 18 or older, and reviewing these Terms and the Privacy Policy.
  3. You may not sign up with someone else's account or information, or with false information.

6. Your account

  1. You are responsible for the Apple or Google account you use to sign in.
  2. If you learn that your account has been used without permission, tell us right away (Article 20).

7. What the Service provides

The Service is free and provides:

  1. Dog profiles (more than one dog) and allergen entry
  2. Finding food and treats by allergy: results compared with label information, ordered by fewest overlaps, and product pages (full ingredient list and overlapping ingredients)
  3. Treat scan (app): reading a barcode or ingredient label photo on your device and showing a result — text read from a photo is analyzed only after you confirm or edit it
  4. Sending product information, requests to add breeds or allergens, and requests to correct label information
  5. The business account (Article 12)
  6. Downloading your data and deleting your account
  7. Other features we add

8. Changes to and suspension of the Service

  1. We may change the Service or end parts of it. We will announce important changes, or the end of the Service, in the Service 30 days in advance.
  2. The Service may pause for maintenance, outages, natural disasters and similar events. We will tell you in advance when we can.
  3. If we end the Service, the data download feature will remain available during the notice period.

9. Advertising and affiliate links

  1. The Service may show advertising or links to stores (affiliate links). If you buy through an affiliate link, we may earn a commission from the store; such links are labeled "Affiliate link".
  2. Advertising and affiliate links appear only below results (the rating and overlapping ingredients). We never hide overlap information behind advertising or payment.
  3. A purchase from a store is between you and the store, under the store's terms.

10. Your obligations

You must not:

  1. Sign up with false information or use someone else's account
  2. Use automated means (crawlers, scripts, etc.) to collect label information, results or lists in bulk, or place excessive load on the Service
  3. Reverse engineer the Service, circumvent security measures, or try to access other users' information
  4. Send correction requests, product information or business information that is not true
  5. Send photos or text that infringe someone else's copyright or other rights
  6. Use the Service's label information or results for commercial purposes without our permission
  7. Otherwise violate the law or these Terms

11. License to your submissions

  1. You keep your rights in the label photos, ingredient text, barcodes and product names you send with "Send product info".
  2. You grant us a non-exclusive, royalty-free license to use your submissions to review product information, build product data and provide the Service. This includes publishing and adapting reviewed ingredient text, barcodes and product names as label information in the Service.
  3. We use photos only for review and never publish them.
  4. If you delete your account, ingredient text, barcodes and product names that have already become label information may continue to be used, unlinked from you. Submissions that were not approved, and photos, are deleted as described in the Privacy Policy.
  5. You confirm that you have the right to send the photos and text you send.

12. Business account

  1. A representative of a manufacturer or importer may apply for a business account. We verify the business information and then approve the application for specific brands, or reject it with a reason.
  2. A business member may send new product, label change and discontinuation information only for the brands assigned to it, and confirms that the information matches the actual product labeling and is accurate.
  3. Information sent by a business is published only after we review it, and is then shown with the source "Provided by manufacturer". We may reject it with a reason. Previous labels remain in the version history.
  4. The business account is free. Using it does not affect the order of lists or ratings, and does not create any affiliation or endorsement between us and the business.
  5. The business grants us a non-exclusive, royalty-free license to publish and adapt the information it sends as label information in the Service.
  6. If a business sends false information, or information about brands not assigned to it, we may suspend its business account.

13. Correction requests

Anyone can request a correction to label information. We aim to handle requests within 48 hours of receiving them and, if you leave an email address, will tell you the outcome.

14. Intellectual property

  1. We own the rights in the Service's design and software, our allergen dictionary and analysis method, and the label information database we have collected and organized.
  2. You may use the Service for personal, non-commercial purposes.
  3. Brand and product names shown in the Service belong to their owners and are used only to identify products.

15. Deleting your account and restrictions

  1. You can delete your account at any time (app Settings → Delete account, or the account deletion page on the web). We then delete your personal information as described in the Privacy Policy; deleted information cannot be restored.
  2. If you breach Article 10, we may restrict your use of the Service or terminate our agreement, depending on how serious the breach is. We will tell you the reason in advance and give you a chance to respond, unless there is a risk of immediate harm to other users or the Service, in which case we may restrict first and tell you afterwards.

16. Limitation of liability

  1. We work to copy label information accurately from its sources (manufacturer pages, original labels and the like) and to keep it current, but we cannot guarantee against errors in the sources or unannounced formula changes.
  2. Results are information as described in Article 4. We are not liable for loss arising from decisions (such as choosing or feeding a product) based solely on results.
  3. We are not liable for loss caused by events we cannot prevent, such as natural disasters or outages at our service providers or network carriers.
  4. Despite the above, we are liable for loss caused by our intentional misconduct or gross negligence.

17. Privacy

We process your personal information as described in our Privacy Policy.

18. Notices

We send notices to members in the Service, by app notification, or to the member's email address. Notices for all members may be posted in the Service for at least 7 days instead of individual notice.

19. Governing law and disputes

  1. These Terms are governed by the laws of the Republic of Korea.
  2. Disputes about the Service will be resolved in the court with jurisdiction under the Korean Civil Procedure Act.
  3. Nothing in these Terms limits rights that consumer protection laws of the country where you live give you.
  4. If the Korean and English versions differ, the Korean version prevails for users in Korea and the English version for everyone else.

20. Operator information and contact

  • Operator: the Petsonal operator (an individual). Business details such as a trade name and address will be added here after business registration.
  • Contact: 1onestepenglish@gmail.com

These Terms take effect on November 12, 2026.